COVID-19 Relief Measures
FOR SEWER SERVICE CHARGES
IMPORTANT MESSAGE: COVID-19 RATEPAYER RELIEF MEASURES
This notice announces relief measures for residential ratepayers experiencing economic hardship during the
COVID-19 pandemic. Please review this message in its entirety. For more information, please go to our website
at www.riverton-nj.com, by calling 856-829-0120 or emailing firstname.lastname@example.org.
INSTALLMENT PLAN AVAILABILITY
BE ADVISED that State law requires residential customers to be offered an installment plan for any Sewer
arrearages accruing between March 9, 2020 and March 15, 2022. To maintain the installment plan, a
residential customer must make timely payments on all current charges. More information is available at
www.riverton-nj.com, by calling 856-829-0120 or emailing email@example.com. Sewer liens that were
sold before January 1, 2022 cannot be included in the installment plan. Riverton Delinquent Sewer
Accounts will have until April 21, 2022 to apply for the installment plan. PLEASE CONTACT THE
LATE FEES, CHARGES AND PENALTIES
BE ADVISED that P.L. 2021, c. 317 prohibits local governments from charging residential customers
interest, fees, or charges for late payment of Sewer charges accruing between March 9, 2020 and March 15,
2022 until after March 15, 2022 at which time interest and penalties may begin to accrue. This prohibition
does not apply to sewer liens that were sold before January 1, 2022. Late interest, fees or charges may be
enforced against arrearages accruing before March 9, 2020 and after March 15, 2022.
BILL ASSISTANCE AND ARREARAGE FORGIVENESS PROGRAMS
The application period for the New Jersey Department of Community Affairs’ Low Income Water Assistance
Program (LIHWAP) is now open. This federally funded program will provide financial assistance to lowincome households to reduce the balances on their residential water and sewer bills. LIHWAP will provide
benefits directly to water and sewer service providers on behalf of residential customers. The assistance
can be used, in order of priority, to:
- restore services where services have been terminated and pay reconnection fees and other
charges accrued due to a disconnection;
- avoid service disruption for those residential customers who are in danger of disconnection
(i.e., received shut off notices or have past due balances) and to help them afford bill payment
going forward; and
- support those household customers who are current in their bills but might be in danger of
falling behind in the near future.
Priority will also be given to families with elderly or disabled household members and/or with children
under the age of five, no matter which category they fall into.
To be eligible for LIHWAP assistance, applicants must be water/sewer bill holders who are responsible for
paying their water and sewer bills directly to the water/sewer provider. Also, applicants’ total gross
household income must be at or below 60% of the state median Income ($6,439 a month for a family of
four). The LIHWAP frequently asked questions webpage, available at https://njdcahousing.dynamics365portals.us/lihwapfaq has additional information about maximum income limits and
Participants in the Low-Income Home Energy Assistance Program (LIHEAP) are automatically eligible for
LIHWAP assistance so long as they are water/sewer bill holders.
People can apply online through the DCAid application portal at https://njdcahousing.dynamics365portals.us/en-US/dcaid-services/.
Those without computer or internet access can call 1-800-510-3102 to be directed to one of the community
action agencies to assist them with starting, completing, and submitting an application online
Please click link below for official Borough document: